Customer Service

As a Customer Service Representative, your primary role will be to interact with potential and existing customers to provide and process information in response to inquiries, address complaints, resolve concerns, and fulfill requests related to our services. Your main goal is to ensure exceptional service standards, maintain high levels of customer satisfaction, and build positive, long-lasting relationships with customers. You will primarily handle inbound calls, and keeping customers happy should always be your top priority.

Primary Responsibilities:

• Handle customer complaints and escalations promptly and professionally.
• Review data for deficiencies or errors, correcting any incompatibilities when possible, and verify the accuracy of output.
• Investigate and resolve customer issues efficiently and effectively.
• Generate reports and store completed work in designated locations while performing backup operations.
• Process refunds and credits in accordance with company policies
• Provide technical support to customers as needed.
• Respond to queries for information and access relevant files as necessary.
• Create and update customer accounts accurately.
• Conduct customer surveys and feedback sessions to gather insights.
• Identify and report customer trends, concerns, and insights to improve service quality.