Administrative Assistant

As an Administrative Assistant, your primary responsibility will be to ensure the smooth and efficient day-to-day operations of our office. You will also handle confidential and time-sensitive materials with utmost care.

Primary Responsibilities:

• Manage access and communications effectively, acting as the company gatekeeper.
• Collaborate with the customer service manager to ensure consistent delivery of high-quality customer service.
• Greet customers warmly, identify their needs, concerns, or reasons for contacting the company, and use computer technology to manage high call volumes efficiently.
• Make informed decisions using discretion while handling highly confidential information.
• Maintain detailed records of customer interactions, including inquiries, complaints, comments, and actions taken.
• Resolve customer issues promptly and effectively.
• Foster positive customer interactions to enhance their experience.
• Demonstrate the ability to work effectively under pressure.